Complaint Management System

Software

Complaint Management System

Complaint Management System (CMS) system features are divided into two main categories: Create a complaint & Generate Ticket and after resolved the problem update information into application and notify to Ticket owner. CMS is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record, resolve and respond to customer complaints, requests as well as facilitate any other feedback.

  • Dashboard
  • Ticket Entry
  • Ticket Schedule
  • Ticket Forwarding
  • Ticket reply
  • Sales Query entry
  • Department Wise Ticking
  • Ticket Priority Setup
  • Sms & Email Integration
  • Monthly Report
  • Day Wise Report
  • Call Center Integration