Complaint Management System
NextComplaint – Complaint Management System
Complaint Management System (CMS) system features are divided into two main categories: Create a complaint & Generate Ticket and after resolved the problem update information into application and notify to Ticket owner.
CMS is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record, resolve and respond to customer complaints, requests as well as facilitate any other feedback. These software solutions are utilized to handle complaints through three main business protocols when implemented:
- Establishing and agreeing on the complaint
- Quality management during the process
- Compensation or reimbursement
The process of dealing with complaints through complaints management software is broken down below together with related features and benefits in bullets.